Refund Policy

Last Updated: [2026.06.11]

Thank you for shopping at [Unitary].

We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number must be provided.
• The item must not be damaged due to misuse, neglect, or improper handling.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Downloadable software products
• Personalized or custom-made products
• Perishable goods
• Intimate or sanitary goods
• Beauty products that have been opened or used
• Clearance or final sale items

3. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged item
• A defective item
• An incorrect item

Please contact us within 7 days of delivery and provide:

• Your order number
• Photos or videos showing the issue

After verification, we will provide a replacement, store credit, or full refund at our discretion.

4. Return Shipping Costs

If the return is due to:

Our Error

Examples:

• Wrong item shipped
• Defective product
• Product damaged during transit

We will cover the return shipping costs.

Customer Preference

Examples:

• Changed mind
• Ordered the wrong item
• No longer needed

The customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding approval of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing time is typically 5–10 business days depending on your bank or payment provider.

6. Order Cancellation

Orders may be canceled within 24 hours of purchase.

Once an order has entered processing or shipping status, cancellation may no longer be possible.

7. Lost Packages

If tracking indicates that a package was delivered successfully, we are not responsible for packages lost due to:

• Incorrect shipping information provided by the customer
• Theft after delivery
• Delivery to a secure location designated by the carrier

If a package is lost during transit, please contact us and we will work with the shipping carrier to investigate the issue.

8. Chargebacks

We encourage customers to contact us before initiating a chargeback or payment dispute.

We will make reasonable efforts to resolve any issue quickly and fairly.

9. Contact Information

For all return and refund requests, please contact:

Company Name: [Guangzhou FireAnt Cloud Technology Co., Ltd.]

Website: [ https://unitary.shoppaas.com/adminx.php/index/index]

Email: [jimmy19990206@gmail.com]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM